Global Customer Communication Management Market was valued US$ XX Bn in 2018 and is expected to reach US$ XX Bn by 2026, at a CAGR of 17.3 % during a forecast period.
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Customer communication management is a vital part of the business. CCM is a software, which is used to empower companies to manage customer communications across an extensive range of media like printed documents, email, web pages.
An introduction to the advanced natural language processing (NLP) and Artificial Intelligence (AI) are making the CCM system much simpler to solve the business problems, which are expected to drive growth in the global customer communication management market. Customer communication management empowers organizations to manage efficient communications across all distribution channels to co-operate with their clients and form more profitable and relationships with the customers.
On-premises deployment is widely used in an array of end-user industries like BFSI, government, and defense to secure sensitive data, financial records, money transfers, and accounting information. On-premises deployment provides flexibility to control the IT system for organizations.
BFSI sector is expected to share substantial growth in the global customer communication management market. The significant growth in the market is attributed to the capitalization of market opportunities over different countries The BFSI sector is gaining a benefit by outsourcing the service and it helps to reduce operating costs and maximize customer services.
Customer communication management software has a multi-channel approach, which is widely adopted in organizations to reach out to their customers through different communication channels. The CCM software offering the benefits as it keeps the customers updated and helps to deliver the best services to the customers. The software includes various platforms and functional attributes, which will enhance productivity.
Region-wise, North America region is estimated to hold the dominant position in the global customer communication management market. An increase in the adoption of CCM solutions by enterprises in the region is one of the key drivers in the global customer communication management market. Strong integration of software applications to increase customer experience and manage and control effective and efficient delivery of services are expected to boost the market growth in the region.
Innovations in the communication industries and rise in awareness about the benefits CCM software suit are driving the growth in the market. The organizations are focusing on the adoption of multifarious communication channels to form their prominent presence in the market. Technology evolution in the communication industry has to empower businesses to connect with customers at any time. Some of the many key players in the market are increasing their consumer base across foreign countries. These key players are concentrating on strategic collaborative initiatives to enhance their market shares and profitability.
The objective of the report is to present a comprehensive analysis of Global Customer Communication Management Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants by region. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors by region on the market are presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analysed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Customer Communication Management Market dynamics, structure by analysing the market segments and project the Global Customer Communication Management Market size. Clear representation of competitive analysis of key players by Thyroid Gland Disorders Treatment Type, price, financial position, product portfolio, growth strategies, and regional presence in the Global Customer Communication Management Market make the report investor’s guide.
The report study has analyzed revenue impact of covid-19 pandemic on the sales revenue of market leaders, market followers and disrupters in the report and same is reflected in our analysis.
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Global Customer Communication Management Market, By Solution
• Software Suite
• Managed CCM Services
• Other Services
Global Customer Communication Management Market, By Enterprise Size
• Large Enterprises
• Small and Medium Enterprises (SMEs)
Global Customer Communication Management Market, By Deployment
• Cloud
• On-premise
Global Customer Communication Management Market, By End-use Industry
• Healthcare
• BFSI
• IT and Telecom
• E-commerce and Retail
• Hospitality and Travel
• Government and Utilities
• Others
Global Customer Communication Management Market, By Region
• North America
• Europe
• Asia Pacific
• Middle East & Africa
• South America
Key players operating in Global Customer Communication Management Market
• GMC Software AG
• Newgen Software Technologies Limited
• Open Text Corporation
• Adobe Inc.
• Pitney Bowes
• Intense Technologies
• Cincom Systems Inc.
• Doxee S.p.A. C.F.
• Ecrion Software, Inc.
• Ecrion
• Oracle Corporation
• Fidelity National Information Services
• Striata
• Smart Communications
• ZOHO Corporation
• XMPie
• Papyrus Europe
• EMC Corporation
• Xerox Corporation
• Hewlett Packard Enterprise
• Quadrant
• Zendesk
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