What Do You Know About Vending Machine Repairs?
What do you know about vending machine repair? Before you
decide to invest in them you really need to evaluate your
skills in this area. If you don’t have them you need to be
willing to learn because it will be a very important part of
your vending machine business. You can’t make money if your
machines aren’t working as they should. Even new machines
will have some problems but they are generally less than
when you are working with used vending machines.
It is important to take a look at all of your vending
equipment on a weekly basis. Do more than just stock them and
move on to the next one. Take the time to check over the
vending machine. Put some change in it and make sure you get
your product. Put in a dollar and make sure you get your
change back. Count the amount of money in the vending
machine and compare it to the number of items sold. If you
have more money than items gone then people are getting
ripped off from your equipment.
Any machines that you purchase should accept both
dollar bills and change for the convenience of the customer.
You don’t want to lose sales because one of these acceptors
of payment doesn’t work well. Which ever method they use
needs to be giving them back their change. Even if they only
lose $.10 or $.25 every time they use the vending machine it
will add up. It is important when you adjust prices for your
products that you program the vending machine to give them
back the right amount ofchange.
Have you ever placed money into a vending machine and then
it doesn’t give you the soda you purchased? If you really
wanted it then you might put more money in the machine and
try it again. If you don’t have addition money with you
though you have to walk away frustrated and disappointed.
There are also those snack machines where the
product gets stuck as it is moving forward and doesn’t fall
down in to the bin for the customer to receive it. This is
frustrating as well and most customers will attempt to shake
the vending machine in order to get it to drop the product.
It is a good idea to have your name and phone number with the
business owner. This allows customers to report any problems
they may be having with the vending machine to you. This way
you don’t have to wait and discover that it has
problems when you go to restock it and discover it is still
full. It is a good practice to refund your customers that
got their money taken from your vending machine if they do
contact you for problems.
The problem though is that most people aren’t going to take
the time to call you about losing $1.00 in your vending
machine. They will remember it though and tend to steer
clear of your machines, especially if other people are
losing money too. Pay attention to how your equipment
are working. If you notice more money in the machine then
there should be it is likely not giving back change.
You definitely don’t want this to happen because most of
your business is going to come from regular customers using
the vending machine again and again. They don’t like being
ripped off though and they will avoid those machines that
aren’t reliable. Nothing will ruin your vending machine
faster than having machines out there that don’t work
properly.
Most people are willing to forgive an occasional glitch with
a vending machine they use. In fact, it is to be accepted
from time to time. Yet if they aren’t sure if they are going
to get their product or their change on a regular basis they
will stop taking that risk. If you don’t have the necessary
skills to fix your vending machines you need to learn them.
It is very important for the success of your business. It is
also expensive to rely on an outside source to take care of
this for you.
Rob Farnham started writing articles exposing the vending business in an attempt to help new operators navigate through the vending business opportunity minefield. From locating company issues to overpriced machines he has authored 2 books and many articles. Learn more about the real vending business, check out his websites
Tags: start a vending business, vending business, vending machine business